Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about LatinTicketsCR. If you can't find what you're looking for, please contact us.
Purchasing Tickets
How do I buy tickets?
Simply browse our events, select your preferred tickets, and complete the secure checkout process. You'll receive confirmation via email immediately after purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and local payment methods including SINPE Móvil for Costa Rican customers.
Are there any additional fees?
Service fees may apply depending on the event and delivery method. All fees are clearly displayed before you complete your purchase.
Can I buy tickets over the phone?
Yes! Call our customer service team during business hours, and we'll be happy to help you purchase tickets over the phone.
Ticket Delivery
How will I receive my tickets?
Most tickets are delivered electronically via email as PDF files or mobile tickets. Some events may offer physical ticket pickup or mail delivery.
When will I receive my tickets?
Electronic tickets are delivered immediately after purchase. Physical tickets are typically available 1-2 weeks before the event.
What if I don't receive my tickets?
Check your spam folder first. If you still can't find them, contact our customer service team with your order number.
Event Information
What if an event is postponed or cancelled?
If an event is cancelled, you'll receive a full automatic refund within 5-7 business days. For postponed events, your tickets remain valid for the new date.
Can I get a refund if I can't attend?
Refund policies vary by event. Check the specific event details or contact us to discuss your options.
What should I bring to the event?
Bring a valid photo ID and your tickets (printed or on your mobile device). Some venues may have specific entry requirements.
Account & Orders
Do I need to create an account?
While not required, creating an account makes it easier to track your orders and receive updates about your favorite artists and venues.
How can I view my order history?
Log into your account and visit the "My Orders" section to view all your past and upcoming events.
Can I transfer my tickets to someone else?
Many tickets can be transferred through our platform. Check your specific ticket details for transfer options and any associated fees.
Technical Support
I'm having trouble with the website. What should I do?
Try refreshing your browser or clearing your cache. If problems persist, contact our technical support team.
Is my personal information secure?
Yes! We use industry-standard encryption and security measures to protect your personal and payment information.
Can I change my ticket delivery method after purchase?
Delivery method changes may be possible depending on timing and event requirements. Contact customer service as soon as possible.
Venue Information
Where can I find venue information?
Each event page includes venue details, directions, and parking information. You can also visit the venue's official website for additional details.
What items are prohibited at venues?
Prohibited items vary by venue. Check the specific venue policies on the event page or contact the venue directly.
Still Have Questions?
Can't find the answer you're looking for? Our customer service team is here to help!
- Email: info@latinticketscr.com
- WhatsApp: +506 6338-9300
¡Estamos aquí para ayudarte con todas tus preguntas!